FAQ's
Frequently Asked Questions — True Eaze
How long does shipping take?
We process all orders within 1–2 business days. Standard shipping within the USA usually takes 3–7 business days after dispatch. You’ll receive a tracking number once your order is on its way!
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50. For orders under $50, a flat shipping fee of $4.99 applies.
How can I track my order?
As soon as your order ships, you’ll receive an email with a tracking link. You can check your order status anytime using that link. If you need help, feel free to contact our support team.
What if I receive a damaged or wrong item?
We’re so sorry if that happens! Please contact us immediately at [your support email] with your order number and a photo of the item. We’ll make it right by sending a replacement or issuing a refund.
Do you accept returns or exchanges?
Yes! We want you to shop with confidence. If you’re not completely satisfied, you can return most items within 30 days of delivery. For more details, please see our [Return Policy] or reach out to our team — we’re here to help!